Useful information

Aftercare & returns

Change of mind

We do not accept returns or exchanges solely for change of mind when an item matches its description and has no fault.

Faults and description discrepancies

This policy does not exclude rights under the Australian Consumer Law. If an item is faulty, missing an included item or does not match its description, contact us with the order number and details. The appropriate remedy depends on the problem and your applicable rights.

Assessment and return

We may need to assess the item to establish the problem. Please keep relevant photographs and contact us to arrange a suitable return. Reasonable return costs for a confirmed consumer-guarantee problem are handled in accordance with those rights.

No fixed claim cutoff

The seven-day consignment settlement period is an arrangement with the previous owner. It is not a deadline for customer claims or a limit on consumer rights.